Is the company flexible enough to handle any last minute changes?   If you need to make any changes to your itinerary or have any last minute needs, is the company able to accommodate your requests? If you need to make any changes during non-business hours, do they have personnel on duty at all times of the day or evening to handle these requests?   Back to Question List
Does the company operate a 24 hour emergency dispatch system?   In the event of an emergency or last minute change, will you be able to talk with a company representative during non-business hours. Indian Trails operates a true 24 hour emergency dispatch system, with trained supervisors on duty at all times to assist you.   Back to Question List
How will the company deal with emergencies or breakdowns on the road?   Even the best maintained vehicles can experience mechanical problems. If a problem occurs on your trip, can the company respond quickly by either getting the coach fixed or getting a replacement coach dispatched within a reasonable amount of time? Reputable carriers have developed relationships with other coach companies throughout the country and Canada, and typically can respond much quicker to these types of emergencies. As a member of American Bus Association and International Motor Coach Group, Indian Trails has developed a network of reputable carriers throughout the U.S. and Canada to help in emergency situations.   Back to Question List